Is the Pandemic an Advantage for Hotels in a Sharing Economy? | Authored by Dr. Umashankar Venkatesh
The World Wide Web could be the proverbial Waterloo for hotel companies as they face the onslaught from the sharing economy. They have to become nimble and invest in analytics and machine learning based platforms that identify, collate and use online customer feedback and sentiments to predict and outline the future roadmap for the company.
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