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In last three decades, as reported, manufacturing productivity in USA has tripled but service companies have only improved by 40%. Do you know that 70% of waste-elimination opportunities lie outside the shop floor? Are you aware that due to Lean office activities, business processing lead-time can be reduced by 25% and labour-productivity and working-capital can both double? Clearly, the focus of waste elimination now has moved from the shop floor to the office or service cubicles.