Elevating Customer Experience: Do you Want to Try a Few New Routes? | Authored by Dr. Jones Mathew
There have been tried and tested methods to elevate the CX factor such as mapping customer journeys diligently, implementing quick customer service turnaround times, and listening and responding empathetically to customer angst on the internet. Since improved CX has a direct bearing on purchase frequency, purchase value, loyalty intensity, and advocacy activities of customers, it is probably time to explore some additional methods for designing and engaging customers with a better CX.
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